HELP DESK
Help Desk Analysts, Level I
Help Desk Analysts, Level II
Technical Support Analysts
Performance Management Specialists
Trainers		 Team Leaders
Help Desk Supervisors
Help Desk Managers
Directors, Help Desk Operations
 

CALL CENTRE
Customer Service Representatives
Telemarketing Representatives
Administrative Support Personnel
Performance Management Specialists
Trainers

Schedulers Team Leaders
Call Centre Supervisors
Call Centre Managers
Directors, Call Centre Operations
 

INFORMATION TECHNOLOGY
Desktop and Network Support Analysts
Computer-Telephony Integration (CTI) Specialists
Voice Systems Administrators
Network Administrators
Application Developers		 Database Developers
Quality Assurance Specialists
Project Managers
Business Analysts
Technology Managers